All bicycle manufacturers provide their own warranty terms according to their own T&C. Our own brand DEMA Bicycles come with a 2 year warranty covering manufacturer’s defects in frame and fork. We also provide you with twice a year free service for 2 years. Parts like tires, tubes, saddles, paint, handlebar tape or grips, brake pads etc. are considered consumable ie not covered by warranty.
Warranty is only valid If you keep to maintenance schedule: first service at 500km or 2-3 months into riding. Twice a year service while in warranty ie spring, autumn.
Parts and components weren't designed to be weather proof if not explicitly noted! Please use due care when storing your bicycle. Keep it out of rain whenever possible. Never submerge it into water and avoid salts. Always use appropriate wet lubricants and protection spray to prolong life of you components. When cleaning your bicycle always dry it afterwards and re-apply any lubricants and protection sprays.
Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty. Warranty claims are not valid if you modify or change your bicycle in any way, and are valid only if your bike has been assembled by a certified mechanic.
Usage during competitive events, circuits or activities other than those for which the bicycle/component has been designed will greatly reduce its useful life and is not covered under warranty. The warranty does not cover any component part that is broken or damaged, by misuse, abuse, neglect, accident or normal wear and tear.
If you experience flat tyre, always use appropriate tools for disassembly of the wheel. We strongly suggest to always visit your local bike shop to do any repairs, by improper self repair you will void your warranty. Or call us to arrange repair at your home or place of work within 10km out of our store at 72 York Road, Dun Laoghaire, even out of hours.
If you bought and New Bicycle online and it was delivered to your door. Warranty will be valid only If you please email proof of professional assembly to firstname.lastname@example.org within 30 days of delivery of your bicycle. If collecting in store at 72 York Road, Dun Laoghaire this is unnecessary and your warranty is valid since the date of purchase.
New Wheels will need to be trued after approximately two-three months or 500 km, whichever happens first, as spokes on a newly built wheel require an initial ‘bedding in’ time. Wheel warranty will be valid only If you please email proof of professional wheel truing to email@example.com.
dlb cycles Ltd is not responsible for any labor charges or fees relating to warranty claims.
Your bike is partially disassembled for shipment and packed in a shipping carton box. Although packed for shipment, your dlb bicycle will still arrive 90% assembled. Assembly will require attaching pedals, front wheel, handlebars and saddle. You'll need basic multi tool and a size 15 spanner to finish building your bike.
For proper assembly and safety, we recommended to have the reassembly of your bicycle completed by a professional bicycle mechanic in your local bike shop. If collecting in store at 72 York Road, Dun Laoghaire this is unnecessary.
Warning: pedals are side specific! The right pedal (R) is different to the left pedal (L). The right pedal attaches to the crank by screwing in a clockwise direction. The left pedal is attached by turning the pedal axle in an anti-clockwise direction.
dlb cycles Ltd accepts no responsibility for any damage or injury caused by negligent assembly by anyone.
We cannot stress more and highly recommend regular check ups and maintenance of your bike to keep it in a safe working condition, suggested is to visit your local bike shop or our store at 72 York Road, Dun Laoghaire about each 3 months. General safety check is free for bikes purchased at our store.
In the unlikely event that you have a defective part, and if it is found to be a manufacturing defect, we will replace the part and send you a new one at our own cost. We accept no responsibility for parts damaged by negligent assembly, transport, misuse, abuse, accident or general wear and tear. However, we do offer to replace any damaged parts this way at our lowest possible rates for life of the bicycle (up to 2 years).
To avail of DELIVEROO 15% discount you have to be currently in work relationship with Deliveroo Ireland Limited. Discount applies on bicycles in category: Men's City Bikes, Ladie's City Bikes (but excludes all electric bicycles) and also applies to Tannus Tyres products. Discount does not apply to any FastTrack repairs/service! There is a list of products at discounted prices specially for Deliveroo Riders which was sent out in company email, it includes several items from safety to security, all prices are subject to change. These are not listed on our website. Your Rideroo app as proof is a must.
To avail of GROUPSCHEME 15% discount you have to be currently in work relationship with company providing you with Groupschemes. Email of affiliation proof a must.
All hired bicycles remain the property of the dlb cycles Ltd and shall not be sold, hired or loaned out by the customer.
The customer acknowledges that the bicycle hired is in good condition and undertakes to return the bicycle and any accessories in that same condition, or to make a payment to the dlb cycles Ltd, immediately on demand, sufficient to return the bicycle to that condition.
Dlb cycles Ltd shall not be liable for any damage or loss arising from the customer's use of the equipment. The customer shall indemnify the dlb cycles Ltd against any claim howsoever arising as a result of the customer's use of the bicycle during the period of hire.
In the event that the bicycle and/or any accessories are lost or stolen the customer shall indemnify the dlb cycles Ltd for the costs of replacing those items. Should the equipment subsequently be returned in a satisfactory condition these moneys will be repaid.
The customer will ensure that the bicycle is adequately secured when not in use and will immediately notify the dlb cycles Ltd or one of its representatives in the event of any theft, loss, breakdown or other occurrence relating to the bicycle or associated accessories.
All moneys due in relation to the hire of bicycles will be added to the rental/tour cost.
Other Activities: The dlb cycles Ltd acts as agent only in respect of all activities, whether or not included in the tour price, which are organised and operated by any other company. Your contract will be directly with the activity provider and subject to their booking conditions.
Transportation: In the event of an accident, the dlb cycles Ltd is not responsible for any personal injury to the customer. The loss, damage or delay of belongings are the responsibility of the customer.
The customer hereby consents to the use of their images and audio/video being used by the dlb cycles Ltd for promotional and non-promotional purposes. If you the customer do not consent to the use of an image or audio/video in which you appear you must inform the dlb cycles Ltd in writing prior to the commencement of any commercial relationship with the company or it's employees.
Postal address: 72 York Rd, Dun Laoghaire, Dublin, A96C2F1, Ireland. The dlb cycles Ltd reserves the right to use images and videos taken in-store, on street or on tours/rental however they wish.
All repairs are done to best of our knowledge and we cannot guarantee that issues might not arise due to complexity of the machinery. Especially If parts are not in harmony ie when you use old and new parts together.
Booking in and collection of your bicycle:
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